b. Which of the secrets do you particularly not agree with? Explain and discuss why for each separately. [up to 25 points possible]

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Carol Kinsey Goman, a body language expert, wrote a book titled The Nonverbal Advantage in which she discusses how nonverbal communication can build trust and credibility with customers, colleagues and clients. In the below video clip about her book, she discusses four secrets to using body language effectively (i.e., the gaze, the head tilt, body orientation, and mirroring). After watching the video, answer the below questions.1. Consider the four secrets.

a. Which of the secrets do you most agree with? Explain and discuss why for each separately. [up to 25 points possible]

b. Which of the secrets do you particularly not agree with? Explain and discuss why for each separately. [up to 25 points possible]

*Note: If you strongly agree with all of the secrets, part a will become worth up to 50 points since there would be nothing to address in part b.

2. In your opinion, do these secrets make you more aware of your own body language? Explain and discuss why or why not. [up to 25 points possible]

3. In your opinion, how could you use this information in your work life? Explain and discuss. If your answer is that the information cannot be used, explain and discuss why. [up to 25 points possible]

 

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Organizational Behavior Eighteenth Edition Chapter 10 Understanding Work Teams Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Learning Objectives 10.1 Analyze the continued popularity of teams in organizations. 10.2 Contrast groups and teams. 10.3 Contrast the five types of team arrangements. 10.4 Identify the characteristics of effective teams. 10.5 Explain how organizations can create team players. 10.6 Decide when to use individuals instead of teams. Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Analyze the Growing Popularity of Teams in Organizations • Why are teams popular? – Teams can achieve feats an individual could never accomplish. – Teams are flexible and responsive to changing events. – They can quickly assemble, deploy, refocus, and disband. – They are an effective means to democratize organizations and increase employee involvement. – They introduce a collaborative mindset. Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Differences Between Groups and Teams Exhibit 10-1 Comparing Workgroups and Work Teams from Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Contrast the Five Types of Teams Exhibit 10-2 Four Types of Teams Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Identify the Characteristics of Effective Teams (1 of 6) Exhibit 10-3 Team Effectiveness Model Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Identify the Characteristics of Effective Teams (2 of 6) • Team Context: What factors determine whether teams are successful? – Adequate Resources – Leadership and Structure – Climate of Trust – Performance Evaluations and Rewards Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Identify the Characteristics of Effective Teams (3 of 6) • Team Composition: How should teams be staffed? – Abilities of members – Personality – Allocating roles – Diversity ▪ Organizational demography – Cultural differences – Size of teams – Member preferences Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Identify the Characteristics of Effective Teams (4 of 6) Exhibit 10-4 Key Roles of Teams Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Identify the Characteristics of Effective Teams (5 of 6) Exhibit 10-5 Effects of Group Processes Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Identify the Characteristics of Effective Teams (6 of 6) • Team Processes – Common Plan and Purpose ▪ Reflexivity – Specific Goals – Team Efficacy – Team Identity – Team Cohesion – Mental Models – Conflict Levels – Social Loafing Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Explain How Organizations Can Create Team Players • Creating Team Players – Selecting: hire team players – Training: create team players – Rewarding: incentives to be a good team player Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Decide When to Use Individuals Instead of Teams • When not to use teams… • Ask: – Can the work be done better by one person? – Does the work create a common goal or purpose? – Are the members of the group interdependent? Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Implications for Managers (1 of 2) • Effective teams have adequate resources, effective leadership, a climate of trust, and a performance evaluation and reward system that reflects team contributions. These teams have individuals with technical expertise, and the right traits and skills. • Effective teams tend to be small. They have members who fill role demands and who prefer to be part of a group. Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Implications for Managers (2 of 2) • Effective teams have members who believe in the team’s capabilities, are committed to a common plan and purpose, and have an accurate shared mental model of what is to be accomplished. • Select individuals who have the interpersonal skills to be effective team players, provide training to develop teamwork skills, and reward individuals for cooperative efforts. • Do not assume that teams are always needed. When tasks will not benefit from interdependency, individuals may be the better choice. Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. Copyright Copyright © 2019, 2017, 2015, 2013 Pearson Education, Inc. All Rights Reserved. …
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